WHO WE ARE

Epic Aircraft, based in beautiful Bend, Oregon, is the leading designer and manufacturer of high-performance, all composite, six-seat single-engine turboprop aircraft. We're seeking talented and creative individuals who are interested in pursuing a career in the aerospace and/or composite technology industries.

WHAT YOU'LL DO

As a member of the Customer Support Team, the Tech Support Specialist / A&P (Airframe & Powerplant Mechanic) will assist customers, aircraft operators, mechanics, and service centers with aircraft-specific support questions. The Support Specialist will ensure the customer support and service experience from time of delivery until time of trade-in is second to none. This role is critical to the Epic customer ownership experience which drives brand reputation & repeat business. This role will start in the maintenance shop to gain hands-on experience with the Epic fleet. This is a great job for you if you are looking for a career you can grow with. Other duties may include:

• Leading or assisting customers with AOG operations
• Interfacing with the parts department for warranty parts
• Communicating with vendors and supplier-customer support personnel
• Working with the Epic Engineering team for troubleshooting and solution development
• Interface with the Sales and Marketing divisions

WHAT YOU BRING TO THE TEAM 

• FAA airframe and powerplant license
• Previous aircraft maintenance experience
• Customer support experience of any kind
• Computer skills including data entry
• Ability to multi-task
• Neat, clean business attire and attitude
• Willingness to be on-call on a rotating schedule (Able to answer phone calls)
• Ability to read and understand Blueprints, drawings, wiring diagrams and system schematics
• Ability to read and interpret maintenance manuals
• Experience writing and proofreading technical documents
• Mechanical skills
• Willingness to perform maintenance, kit-proofing, redlining documents pertaining to specific maintenance tasks
• Must work well with others
• Ability to work efficiently and effectively alone with limited direction
• Authorized to legally work in the U.S. for any company without sponsorship now or in the future
• This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function

Desirable but not required (training is provided)

• Aviation customer service experience preferred
• Pilot license preferred but not required
• Experience with CRM platforms, especially HubSpot, is a plus
• Experience with Garmin avionics systems is a plus
• Experience working on Epic Aircraft is desired but not required

WHAT'S IN IT FOR YOU 

• A&P position with a focus on customer service
• Competitive Wages: $30-$40/hr. DOE
• On-the-job training and Advancement Opportunities  
• Three (3) weeks of paid time off (Includes a Paid week Off Between Christmas and New Year)
• Seven (7) paid holidays
• Discretionary year-end Bonus
• 100% paid health, vision, and dental benefits for employees & 50% for dependents
• 401K retirement plan with a 3% matching program
• Pay Increases based on performance
• Friendly team environment and fun company events